Assistance with Kentucky Medicaid Partner Portal Application (KY MPPA): If you experience technical issues, access issues (including Remote Identity Proofing), Credentialing Agent management issues, system errors, or have program/policy questions about Provider enrollment, please call the KY MPPA Contact Center.

Representatives are available Monday - Friday from 8 a.m. to 5 p.m. EST and can be reached at 1-877-838-5085.

• Extension 1: KY MPPA Technical/Access Issues
• Extension 2: Questions regarding Provider Enrollment or Program/Policy issues

For technical issues, the KY MPPA Contact Center can also be reached at MedicaidPartnerPortal.info@ky.gov.